Thank you for your interest in the Aqua Bed Warmer. It is Firstech's mission to provide great solutions and service for you and your family. The following document outlines how Firstech guarantees to protect every customer's purchase.
Every Aqua Bed Warmer system is sold with a 2-Year Manufacturer's Warranty on the water heater unit. This warranty does not cover the mattress pad, the plastic hand pump, nor any additional components included with your unit. The 2-year warranty period begins the day that a product has been delivered and ends exactly two (2) years later.
What This Warranty Covers
Firstech guarantees that the water heater unit(s) included with every Aqua Bed Warmer system should be fully operational under normal use for at least two (2) years. If you experience any of the following issues within two (2) years of receiving your Aqua Bed Warmer system, you may be eligible for a replacement unit:
- Recurring water heater errors that cannot be resolved by resetting the unit
- Malfunctioning heating or circulation components
- Excessive vibrations or noises or humming
- Defects in workmanship or materials
What This Warranty Does NOT Cover
Firstech's warranty on Aqua Bed Warmer systems does not cover the following "ineligible" products:
- Products marked as "Sample" or "Not for Sale" or "As-is"
- Products that have been subject to modifications, alterations, tampering, or improper maintenance or repairs
- Products that have been subject to installation, testing, or use not in accordance with the User's Guide
- Products resold from another consumer
- Damage to the Aqua Bed Warmer mattress pad
- Staining of the Aqua Bed Warmer mattress pad
- Damage to the water heater as a result of damage to the Aqua Bed Warmer mattress pad
- Loss of any individual components
How to File a Warranty Claim and Receive Service
If you are experiencing an issue with your Aqua Bed Warmer water heater that is covered under warranty, you must contact our support team at email@example.com. Please provide your original purchase order number and contact information. Please do not send anything to Firstech prior to receiving authorization from a support representative.
Any products shipped to Firstech without authorization will neither be returned nor refunded and may be discarded without further notice to you or any other parties. Please make sure to contact firstname.lastname@example.org prior to sending anything to Firstech and wait to receive return authorization.
If you are the original purchaser of your Aqua Bed Warmer and you are not satisfied with your purchase for any reason, you may return it in its original condition within thirty (30) days of the original purchase date and receive a full refund.
Return shipping is not provided/reimbursed. If you are not satisfied with your Aqua Bed Warmer, please ship it back to the following address using the carrier of your choice:
ATTN: Aqua Bed Warmer Returns
21903 68th Avenue South
Kent, Washington 98032
Once received, one of our client services representatives will automatically refund your order to your original method of payment.
Additional Terms of Warranty
Firstech, LLC. is not responsible or liable for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity, and the like at may or may not result from the operation of an Aqua Bed Warmer system. Not withstanding the above, Firstech, LLC. does offer a limited warranty to replace and/or repair the water heater as described above.
Your Rights and This Limited Warranty
This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces, or jurisdictions. The Terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you amy wish to contact a relevant consumer advisor service.