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Overview

Thank you for your interest in the Aqua Bed Warmer. It is Firstech’s mission to provide great solutions and service for you and your family. The following document outlines how Firstech guarantees to protect every customer’s purchase.

Every Aqua Bed Warmer system is sold with a 2-Year Manufacturer’s Warranty on the water heater unit. This warranty does not cover the mattress pad, the plastic hand pump, nor any additional components included with your unit. The 2-year warranty period begins the day that a product has been delivered and ends exactly two (2) years later.

What This Warranty Covers

Firstech guarantees that the water heater unit(s) included with every Aqua Bed Warmer system should be fully operational under normal use for at least two (2) years. If you experience any of the following issues within two (2) years of receiving your Aqua Bed Warmer system, you may be eligible for a replacement unit:

What This Warranty Does NOT Cover

Firstech’s warranty on Aqua Bed Warmer systems does not cover the following “ineligible” products:

Also not eligible for warranty coverage are any of the following:

How to File a Warranty Claim and Receive Service

If you are experiencing an issue with your Aqua Bed Warmer water heater that is covered under warranty, you must contact our support team at support@aquabedwarmer.com. Please provide your original purchase order number and contact information. Please do not send anything to Firstech prior to receiving authorization from a support representative.

Any products shipped to Firstech without authorization will neither be returned nor refunded and may be discarded without further notice to you or any other parties. Please make sure to contact support@aquabedwarmer.com prior to sending anything to Firstech and wait to receive return authorization.

Return/Refund Policy

If you are the original purchaser of your Aqua Bed Warmer and you are not satisfied with your purchase for any reason, you may return it in its original condition within thirty (30) days of the original purchase date and receive a full refund.

Return shipping is not provided/reimbursed. If you are not satisfied with your Aqua Bed Warmer, please ship it back to the following address using the carrier of your choice:

Firstech, LLC.
ATTN: Aqua Bed Warmer Returns
21903 68th Avenue South
Kent, Washington 98032
(888)820-3690

Once received, one of our client services representatives will automatically refund your order to your original method of payment.

Additional Terms of Warranty

Firstech, LLC. is not responsible or liable for any damages whatsoever, including but not limited to, any consequential damages, incidental damages, damages for loss of time, loss of earnings, commercial loss, loss of economic opportunity, and the like at may or may not result from the operation of an Aqua Bed Warmer system. Not withstanding the above, Firstech, LLC. does offer a limited warranty to replace and/or repair the water heater as described above.

Your Rights and This Limited Warranty

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces, or jurisdictions. The Terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you amy wish to contact a relevant consumer advisor service.