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Return/Refund Policy

If you are the original purchaser of your Aqua Bed Warmer and you are not satisfied with your purchase for any reason, you may return it in its original condition within thirty (30) days of the original purchase date and receive a full refund.

Return shipping is not provided/reimbursed. If you are not satisfied with your Aqua Bed Warmer, please ship it back to the following address using the carrier of your choice:

Firstech, LLC.
ATTN: Aqua Bed Warmer Returns
21903 68th Avenue South
Kent, Washington 98032

Once received, one of our client services representatives will automatically refund your order to your original method of payment.


Please note the following exceptions to Firstech’s Return/Refund Policy for Aqua Bed Warmer systems.

  1. Replacement parts (water heaters, mattress pads) are not refundable.
  2. If any part of your Aqua Bed Warmer system is used for an application other than the normal operating procedure, this return/refund policy is voided for the entire system.